TABLE OF CONTENTS
The user code to connect to the panel is incorrect. Please use the same user code used to arm/disarm the panel.
The app user may be using an incorret user code to connect to the panel.
How to solve as a user
Make sure the correct user code is entered on the app when connecting to the panel.
How to solve as a technician
Make sure the end-user is using the same user code that they use to arm/disarm the panel when using the keypad.